The future of
our world
is still human.
We help you create human-centered products, services, and systems that streamline workflows, strengthen relationships, and make best-in-class delivery effortless.
Our Services
User Research
Your challenges are unique, and so should be your solutions. Together, we address your specific business problems with custom, strategic user and customer experience research.
Design Strategy
Your products & services need to be vialbe, accessible, and easy to use. We apply our unmatched knowledge of multiple domains and human-centered expertise to inform and guide the design of innovative products that are just that.
Workshops & Speaking
Ready to bring your team up to speed in design strategy and research? We are here to help with both tried-and-true and custom training programs.
Looking for a unique experience strategy voice at your next event? We bring compelling stories informed by leading-edge industry research and practices.
Coaching & Growth
Through audits and coaching, we advise you on how to put the right teams and processes in place to sustain lifelong customer and user engagement, establishing a culture of continuous learning at your organization.
Our Team
Danielle Cooley thinks the things we build should make our lives easier, not harder. She has been working in design research and strategy for more than 20 years and founded her bespoke consulting practice in 2009.
She has a BE in Biomedical and Electrical Engineering from Vanderbilt University and a MS in Human Factors in Information Design from Bentley University.
Our wide network of partner practitioners draws from a diverse set of experiences in a variety of industries, including higher education, enterprise applications, medical devices, financial services, and social media. They offer niche expertise in such areas as accessibility, quantitative research, visual design, analytics, and more.
Our Values
People first. Ours and yours. Being true to all of the people involved and their intersectional identities yields the best results.
Integrity in all things. We are truth-finders, and we come to those truths ethically, honestly, and with appropriate rigor.
Roots in research. Our practice was born with a research focus, and we believe great products and experiences are built on a solid foundation of research.
Diversity is strength. Variety in our consultants’ backgrounds and client domains invigorates the practice and enhances the quality of our work.
Commitment to the field. We remember how we got here and are determined to pay it forward, sharing our learnings with the larger professional community.
Our Clients
Danielle is that person who will tell you if you have a piece of food stuck to your face. But instead of your face, she's looking at your business. If you prioritize client experience in your business, you need Forge Harmonic in your life.
Alexandra Meeks, Esq., CEO, Acorn Law
What stood out most was Danielle’s ability to translate user feedback into clear, practical insights. She identified not only usability issues, but also broader questions around customer expectations, product research, communication, and conversion paths.
Dmitriy Zhitomirskiy, Marketing Manager, Master Bond
Forge Harmonic’s expertise in user experience and customer research was truly remarkable and profoundly impactful for our organization
Danielle's involvement was a game-changer; her expertise ensured that our investment was well-spent.
Kathryn Mikkelsen, MBA, Executive Director, Vasculearn Network